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Sharon Britt is an experienced governance and controls manager currently leading risk assessment, quality monitoring, and compliance for NFU Mutual's East Region since July 2020. Prior to this role, Sharon served as operational support manager at British Gas, where successful delivery of numerous business changes was achieved, alongside the embedding of customer-focused practices within operational teams. Sharon has a proven track record in transforming business cultures and enhancing customer service metrics while managing significant operational budgets at British Gas Business. Earlier career at Aviva included roles in transformation and change delivery, offshore relationship management, and business services management, contributing to numerous improvements in operational efficiency and customer experience.