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Lisa Sutcliffe Cert CII is an experienced professional who has worked in various roles in customer relations and claims handling. Lisa has a strong background in leading teams, creating quality assurance frameworks, and managing complaints effectively. Lisa has settlement authority up to £50,000 and has a Managing Safely Certificate from Rospa. With over 30 years of experience in the industry, Lisa has a proven track record of delivering excellent customer service and resolving issues efficiently.