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Karen Jones ACII Chartered Insurer has extensive experience in the insurance industry, having worked with NFU Mutual since August 2002, where current responsibilities as Governance and Controls Manager involve overseeing governance and compliance across 39 agencies in the North East region and managing a compliance and operational team. Previous roles at NFU Mutual include Sales Manager, Area Manager/Agency Development Manager, Sales Consultant, and Account Executive in Commercial Insurance. Earlier career experiences include positions at Insurance Factory, Legal & General, and EXPRESS INSURANCE GROUP, focusing on customer service and operational efficiency. Karen Jones holds a qualification from the Middle Manager Programme at the University of Warwick.