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Jane Gallacher is an accomplished professional with extensive experience in insurance operations and management. Currently serving as the Underwriting Manager at NFU Mutual since January 2014, Jane oversees national commercial underwriting across multiple UK locations. Previously, Jane held positions including Claims Operations Manager at NFU Mutual, where responsibilities included managing large operational teams and ensuring exceptional customer claims experiences. Prior roles at Direct Line involved supporting operational teams as a Lead Subject Matter Expert and leading service delivery across numerous UK locations. Jane's career began at RBS, where management of a substantial insurance claims operation was a key focus. Jane holds a Level 4 NVQ in Business Management.