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Alison Smart serves as the National Operations Manager at NFU Mutual since June 2010, overseeing Resource Planning, Performance Reporting, Risk and Operational Standards, Customer Insight, and Process Improvement. Prior to this role, Alison held multiple positions at NFU Mutual, including Personal Injury Claims Department Manager, Regional Service Manager, Correspondence Business Lead, Operations Manager, and Team Leader. Before joining NFU Mutual, Alison worked as an Insurance Advisor at Higos Insurance Services Ltd from June 2009 to June 2010 and served as a Team Leader at RSA from March 1993 to June 2009.