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Kimberly started with NFC as a Concierge Director in 2012 in Arlington, Virginia, and quickly worked her way up through the ranks to Regional Director in 2014. During the last seven years, Kimberly has mentored a stellar group of the area and site directors resulting in explosive growth for the Mid-Atlantic Region, which included the highest contract retention nationwide over the same time. Kimberly’s exceptional leadership and customer service skills have proven to be vital to NFC’s overall success.

In her new role, Kimberly will now oversee operations in Massachusetts, Tennessee, Minnesota, Chicago, and the Mid-Atlantic Region. She will also be instrumental in developing infrastructure improvements and training enhancements to concierge operations (nationally).