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Adriano Minnella is an experienced professional currently serving as Second Level Support at Nexxchange since November 2020, focusing on advanced technical support for clients facing complex issues. Previously, Adriano held the position of Customer Success Team Lead at Nexxchange, where leadership and team management were key responsibilities, and also worked as a Customer Success Specialist, ensuring client satisfaction. Prior experience includes serving as a Shift Leader at McDonald's, managing restaurant operations and staff training. Adriano's educational background includes a Master's degree in Arbeits-Bildungs und Wirtschaftspsychologie from the University of Vienna, a Bachelor's degree in SCIENZA E TECNICHE PSICOLOGICHE from Università del Salento, and further studies in psychology and informatics at various institutions.