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Amber Banks is a seasoned Human Resources Coordinator at NexTraq, where responsibilities include administering employee benefits, facilitating HR processes, and acting as a liaison with insurance providers since October 2016. Prior to this role, Amber served as a Customer Care Lead at DeKalb County Government, managing escalations and ensuring compliance with internal procedures from December 2015 to October 2016. Amber holds a Bachelor’s Degree in Psychology from Georgia State University, earned between 2010 and 2014.