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Wayne Thom is an experienced professional in service management within the truck and equipment industry, currently serving as Customized Service Solutions Manager at Nextran Truck Centers since March 2021. Previously, Wayne held key positions including Service Director at Transpower Inc., where revenue was increased and technician morale boosted, and Service Manager at Cowin Equipment Company, where significant financial recovery for the branch was achieved. Wayne has a proven track record of enhancing customer satisfaction, productivity, and employee morale across various organizations, including Peterbilt Truck Centers and Yancey Bros. Co. Educational achievements include a diploma from Washington High School and multiple certificates from Paccar Leadership Training, Caterpillar, and Dale Carnegie Training, focusing on leadership, human relations, and communication skills.