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Jim Wallace is an accomplished professional with extensive experience in business analysis and project management within the telecommunications and software development industries. Currently serving as the Head of Analysis and Projects at NextGen.Net since September 2013, Jim leads a team focused on delivering high-quality software solutions for major players in Australia's mortgage sector. Previous roles include Business Consultant at Telstra, Senior Business Analyst at Optus, and Product Owner at Clarity, where Jim demonstrated expertise in OSS assurance, business process mapping, and requirement documentation. With a career spanning over four decades, including notable tenure at the Commonwealth Bank of Australia, Jim has cultivated strong skills in process engineering, data management, and team leadership. Jim's educational background includes a certification in Information Technology from Sydney TAFE and completion of leadership development programs.