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Susan Shapiro-Briggs is an experienced manager with a strong background in implementations and client services. Currently serving as Manager of Implementations at NextGen Healthcare since September 2021, Susan leads a team of project managers to ensure successful execution of projects while mentoring team members to enhance their performance. Prior experience includes roles at Change Healthcare, where Susan functioned as Senior Manager of Implementation and Senior Operations Manager, implementing impactful strategies and streamlining processes using Lean Six Sigma methodologies. Additionally, Susan spent 17 years at Genworth in various supervisory roles, managing teams and enhancing customer service operations. Early career experience includes positions in banking, providing foundational skills in customer service and transaction management.