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Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting mobile network tower-related issues. Prior to this role, Michael worked at AlarmClub Inc. as a Customer Service Technical Support, achieving a 96.7% success rate in resolving technical issues through effective problem identification and troubleshooting. Michael also served as a Data Research Analyst at Webhelp from September 2016 to January 2020, where data analysis and insights were utilized to improve customer service. Michael's educational background includes a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and an ABMA Computing and Information System Certificate from Speciss College.