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Francesco V. is an experienced IT Service Desk Consultant currently working at NEXSOFT S.p.A. since January 2021, providing technical support to employees of MSC Cruises. Prior experience includes roles as IT Support Specialist at Engineering Ingegneria Informatica Spa and MSC Cruises from 2014 to 2021, with responsibilities involving global technical support. Earlier career highlights include serving as a Front Office Employee in an architecture office, freelance IT technician offering hardware and software support, freelance photographer and videographer, and advertising agent. Francesco V. is pursuing a degree in Electronic Engineering from Università degli Studi di Salerno, complementing education with certifications in Java programming and English language proficiency.