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Ian is the VP of Strategy & Analytics and has nearly 20 years of experience leveraging data to help deliver exceptional customer experiences. Since joining NexRep in 2015, Ian has redefined the company’s approach to forecasting and workforce planning, and he’s built a team focused on customer experience, performance, and predictive analytics. Prior to NexRep, Ian served as a consultant to some of the largest global brands in finance, technology, telecommunications, retail, and healthcare.