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Dean Kepner has a diverse work experience in the field of quality assurance and technical support. Dean started their career at Rad Services in 2005 as an Information Technology Specialist, where they worked until 2008. Dean then joined Digital Solutions / Inmate Telephone, Inc. as a Support Tech from 2008 to 2010. After that, they worked at Global Tel*Link, first as a Support Tech 2 from 2010 to 2014, and then as a QA Analyst from 2014 to 2017. Dean'smost recent role was at New Pig, where they started as a QA Analyst in 2017 and later transitioned to the role of Quality Assurance Automation Engineer in 2019. In this position, they were responsible for maintaining and enhancing the selenium test environment, designing automated tests, and maintaining the mobile cart for automated testing.

Dean Kepner obtained an Associate's degree in Computer Systems Networking and Telecommunications from Cape Fear Community College, attending from 2000 to 2002. In 2003, they pursued a degree in Network Administration at Miller-Motte College-Wilmington, specializing in Network and System Administration/Administrator. Additionally, Dean Kepner holds the MCSE certification, although details about the institution and the year of obtaining the certification are not provided.