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Scott Halbesma has spent nearly two decades leading customer service solutions, having held progressive leadership roles focused on lifecycle support, service center development, field and technical services management, safety and compliance, and process continuous improvements. He joined New Flyer in 2000 and currently leads the Customer Service and Customer Program Management teams as Vice President, Customer Care, providing direction to align customer initiatives from order to program completion, including oversight of all field and post-delivery customer service activities. He holds both a Bachelor of Science in Mechanical Engineering (BMSE) degree from the University of Manitoba.