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Tracey Roberts is a seasoned commercial director currently serving at Newcastle Strategic Solutions since February 2023. Previously, Tracey held several key positions at Capita from March 2016 to February 2023, including Director of Product & CVP, Go To Market Director, and Business Development Director, focusing on enhancing customer experience through strategic initiatives and innovative solutions in challenging markets. Tracey's career also includes significant roles at Pegasystems as Insurance Client Lead, at Capita Remediation Services as Head of Business Development, and at Higham Dunnett Shaw as a Senior Consultant. Earlier experience encompasses project leadership at Scottish Widows and senior management roles at Lloyds TSB. Tracey holds a BA (Hons) in Business Studies & Marketing from Liverpool John Moores University.