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Kim Heighton has extensive experience in quality assurance and training within the financial services sector, currently serving as QA and Training Manager (secondment) and previously as QA and Training Team Lead and Mortgage Training and Development Lead at Newcastle Building Society since August 2019. Prior to this, Kim worked at TSB Bank from February 2010 to August 2019 as a Learning and Development Specialist. Kim's educational background includes time at Monkwearmouth School.