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Petra Gumieniak is a highly experienced manager in customer success, currently serving as the Manager of Customer Success at Newbook since November 2024, where the focus is on enhancing guest experiences and operational efficiency in the hospitality sector. Prior to joining Newbook, Petra held various positions at Extensiv, including Manager of Customer Success, Senior Team Lead of Customer Success, Senior Customer Success Manager, and Customer Success Manager, where responsibilities included team leadership, customer education, and retention strategies. With a background in account management and operations at companies such as Stevens Global Logistics, Estes Forwarding Worldwide, and Custom Global Logistics, Petra has demonstrated a consistent ability to drive growth and improve service delivery. Early career experience includes roles at Verizon Wireless, ranging from Store Manager to Regional Manager, emphasizing strong leadership and operational management skills. Petra’s formal education is from El Camino College.