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Caleb Christofer is an experienced product management and technical support professional with a robust background in developing product roadmaps and enhancing customer support practices. Currently serving as a Product Manager at NewBlue, Inc. since January 2015, Caleb focuses on delivering strategic product updates that align with business objectives and improve user experiences by authoring user journeys for engineering insights. Previously, as a Technical Support Manager at NewBlue, Caleb managed communication channels to troubleshoot user needs and established processes that enhanced customer satisfaction metrics. Prior experience includes working as an Editor at DVD Your Memories, where Caleb supported clients in video production, and as a Videographer/Editor at BOSU Fitness, LLC, coordinating video projects and conducting market research for effective product promotion.