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Jim L. is an experienced professional with a diverse background in customer service, operations, and disaster response. Currently serving as a Consultant for Customer Escalations at New York Habitat since March 2022, Jim investigates customer issues, develops operational documentation, and oversees junior teams. Previously, Jim held roles such as Disaster Response Supervisor at American Red Cross where supervision of response teams took place, and Director of Sales Engineering at AudienceScience, providing support to sales directors and managing technical trials. Jim's career also includes significant positions at Microsoft and aQuantive, focusing on support management and client services, and starting as a Client Service Analyst at DoubleClick. Jim holds a BA in English Literature and Language Arts Teacher Education from Michigan State University.