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Amy Pavelka, MBA, CXAP has a diverse work experience spanning several companies and industries. Amy currently works at NYCM Insurance, where they have held various roles since 2015. In their most recent position as an Experience Design Business Unit Manager, they have been responsible for managing the business unit and ensuring the delivery of exceptional customer experiences. Prior to that, they served as a Customer Experience Supervisor and a Customer Journey Management Specialist.

Before joining NYCM Insurance, Amy worked at Binghamton University as a Graduate Assistant and a Lead Teaching Assistant from 2013 to 2015. Amy provided support to faculty members and assisted in teaching undergraduate courses.

In 2014, Amy gained experience as a Customer Experience Intern at New York Central Mutual, where they focused on enhancing customer satisfaction and loyalty. Amy also interned at Marquardt Switches as a Human Resources Intern in 2013, where they gained knowledge and practical skills in HR functions.

Amy started their career at Olin/Wagner Valuation in 2009, where they served as an Asset Inventory Specialist until 2014. In this role, they were responsible for conducting asset inventories and ensuring accurate valuations.

Additionally, Amy worked as a Customer Service Representative at Modern Marketing Concepts Inc. from 2012 to 2013, where they provided excellent customer service and built strong relationships with clients.

Overall, Amy Pavelka has demonstrated their expertise in customer experience management, asset inventory, teaching assistance, and customer service across various organizations. Their diverse experience and MBA degree make their a valuable asset in any customer-focused role.

Amy Pavelka completed their Bachelor of Science degree in Social Sciences at Cazenovia College from 2009 to 2013. Amy then pursued a Master of Business Administration (M.B.A.) with a focus on Leadership/Consulting at Binghamton University - School of Management from 2013 to 2015. Additionally, they obtained the certifications of Customer Experience Analytics Professional from THE CIOP INSTITUTE in November 2016 and Master Insurance Business Analysis from THE CIOP INSTITUTE in November 2015.