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Ruben Serrano has extensive work experience in customer service and administration roles. Ruben started their career at Interasa as an Export Department Administration Manager, where they were responsible for managing and following up on orders from export customers. Ruben also maintained the client portfolio in various countries. In 2006, they joined New Wave Group España as a Customer Service Manager and CPO. In this role, they coordinated and collaborated with other areas of the company to ensure positive customer interactions. Ruben implemented tools and processes to improve customer relationships and worked with marketing to develop customer-focused campaigns.

Ruben Serrano obtained a Degree in Translation and Interpretation from Universitat Oberta de Catalunya between 2002 and 2005. Currently, they are pursuing a Degree in Business Administration at UNED, starting in 2021. In 1997, they completed a Degree in International Business from the Chamber of Commerce. Additionally, Ruben achieved Proficiency in Business English from Fiac in 1995. Ruben is also currently studying the development of management skills at the Chamber of Commerce, which will be completed in 2022. Ruben has also studied Japanese Language at the Languages School of Barcelona and French Language at Alliance française, earning B1 certification in both subjects, although the exact duration of these courses is not provided.