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Tamara McManus is an experienced professional in customer experience and success, currently serving as Director of Global Customer Experience at New Relic, Inc., a role held since August 2020, following positions as Senior Manager and Sr Program Manager within the same department. Prior to this, Tamara held the position of Senior Customer Success Manager at Puppet and Customer Success Manager roles at AskNicely and Smarsh, where responsibilities included overseeing client relationships and project management. Additional experience includes a role as Fundraising Coordinator/Head of Procurement at Beach Elementary School and Advertising Coordinator at Fort Polk Spouse's Club. Early career roles included Customer Service Representative at SELCO Community Credit Union and Assistant Operations Manager at OZ Fitness. Tamara holds a Bachelor's degree in Business Administration and Management from Upper Iowa University, completed between 2013 and 2014.