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Sheena Mae Fianza, the Director of the Client Support Service Department, handles and oversees the day-to-day operations of various services. These services include Social Media management, Profile and Content Moderation, Customer Support, and Lead Generation to name a few.

She has started her journey in New Media Services in January 2012 as a call center agent. After four years in the company, she made her way up in the higher rank as Director of the Client Support Service Department, with her sturdy drive for excellence.

Sheena enjoys the company of her two kids on the weekends, and spending time with her family is the only hobby she thinks matters.

She preaches that every project is a self-portrait of oneself and that the team should always sign their work with excellence.

Her method of leadership puts premium emphasis on the holistic growth of her staff for them to perform according to the standards of the company. The grounds on which Sheena was able to build and foster a culture of sustained excellence within her department and beyond. Sheena gears for numerical growth, but she also ensures that the team grows as well and that the company's core values are well inculcated.