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Janice Pepper is the Director of Market Research at MTA since January 2017, and Senior Director Business Analysis & Research at NJ TRANSIT since December 2004. With a Master of Business Administration (M.B.A.) in Market Research/Management from Binghamton University and a Bachelor of Science (BS) in Chemistry from Montclair State University, Janice oversees research initiatives to enhance service quality, improve efficiencies, and track customer satisfaction across various modes of transportation. Additionally, Janice conducts policy analysis, prepares business plans, tests new products/services, and conducts qualitative research to drive improvements.