ÂÜÀòÂÒÂ×

Mark’s main responsibility is to manage and continuously improve the many processes NTS uses to deliver services to their customers. He ensures that all of their processes continuously evolve to meet their needs and the needs of their clients, and that the NTS team knows, understands and utilizes them to assist their clients.

Mark is also in charge of federal government operations for their Federal Business Division. He has deep knowledge of Federal Acquisition Regulations, Department of Defense Regulations and Federal Law. This allows him to understand, interpret and assist them to respond to RFPs, as well as guiding their team of Federal Project Managers.

Prior to coming to NTS in August 2007, Mark worked for a technologies firm in northern Virginia as a Program Manager. While there, he was responsible for the daily operations of the various field maintenance contracts. His management experience includes managing and staffing a service desk as well as defining service desk processes, policies, and procedures. He was also responsible for managing and staffing daily services, including repair scheduling, material and parts stocking, training, and cost control.