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Dimosthenis (Dimo) Symeonidis is a seasoned professional with extensive experience in technical writing and IT support. Currently serving as a Senior Technical Writer at NetSuite since November 2014, Symeonidis has contributed significantly to integration platform documentation. Previous roles at NetSuite include Manager for Global IT and Helpdesk Team Lead, where responsibilities encompassed team management, process alignment post-acquisition, and performance reporting. Prior to NetSuite, Symeonidis worked as a Contact Center Agent at Acer, providing technical support, and held multiple positions at Infosys BPM, focusing on customer support at various levels. Early career experience includes a trainee role at europe direct info-point-Europa Hamburg and sales for Citibank Greece products. Educational credentials include a Diploma in International and European Economic and Political Studies from the University of Macedonia and studies at the University of Hamburg.