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Angelica Pineda is an accomplished technical support manager with extensive experience in customer success and technical support roles. Currently, Angelica serves as the Manager of Technical Support at NetSuite, where responsibilities have included leading customer support teams, addressing critical customer issues, and engaging with cross-functional resources. Previously, Angelica held the position of Client Success Manager at Concur, focusing on building relationships with stakeholders, facilitating effective meetings, and identifying revenue opportunities. Prior roles include serving as a Tech Solutions Consultant at ADP, providing tier 2 and tier 3 support, and as a Technical Support Analyst at Accenture, managing technical issues and client communication. Angelica holds a degree from Far Eastern University, obtained from 2003 to 2007.