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Michelle Fernando is an experienced technical writer currently serving as a Senior Technical Writer at NetSpring since March 2023. Prior roles include Technical Author at Preset, where documentation restructuring was a key focus, and at Tyk. Previously, Michelle held positions as a Technical Writer and UX Writer at Zoho Corporation. Early experiences include internships at Infinite Computer Solutions and Sanmina, where practical skills in OpenStack deployment and network packet parsing were developed. Michelle earned a Bachelor of Engineering in Computer Engineering from Loyola-ICAM College of Engineering and Technology, complementing a strong foundation with early academic achievements at Zion Matriculation Higher Secondary School.