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Hannah Apoorva is an experienced professional in the SaaS and customer engagement sectors, currently serving as a SaaS Expert at Netsmartz since April 2023, a company recognized for its global contributions to software as a service. Prior to this role, Hannah worked at Exotel as an Inside Sales Consultant from May 2022 to April 2024, assisting organizations in selecting effective contact center solutions. Hannah's experience also includes a position as a Service Delivery Manager at IndusInd Bank from November 2020 to May 2022, and an internship at HDFC Bank in mid-2019. Hannah holds a Master of Business Administration (MBA) in Marketing and Finance from Panjab University (2018-2020) and a Bachelor of Commerce (BCom) from Guru Nanak Dev University, Amritsar (2014-2017).