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Melissa Piloni is an experienced professional with a diverse background in customer support, billing, and management across multiple organizations. Currently serving as a Solution Support Analyst at Netsmart since February 2022, Melissa previously worked as a Customer Experience Specialist at Remarkable Health and held various roles in administration and billing management at companies such as Big Island Substance Abuse Council and Grand Junction's Western Orthopedics Sports Medicine. Melissa's expertise includes overseeing staff, managing budgets, establishing policies, and enhancing client relationships. Educational credentials include a Master of Arts in Organizational Leadership and a Bachelor of Applied Science in Applied Behavioral Science from Ashford University, along with a diploma in Medical/Clinical Assistance from Technical Trades Institute.