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Jonathan Jones has diverse work experience in various industries. Jonathan started their career at TeleTech as a Customer Service Representative, managing U.S. customer queries. Jonathan then worked as an Operation and Sales Manager at Baños Portatiles Irapuato S.A. de C.V. for six years.

In 2010, Jonathan transitioned to the pharmaceutical industry as a Medical Representative for MSD. Their role involved promoting products to general practitioners and ensuring they were stocked in pharmacies and hospitals.

From 2012 to 2016, they worked at TripAdvisor as an Account Manager EMEA. Jonathan managed and retained hotels and hotel groups, exceeding sales targets and influencing marketing strategies.

Moving to Hoteles Catalonia (Wanup), Jonathan served as an Account Manager UK. Jonathan managed portfolios from the UK, Ireland, and other countries, training hotels on the loyalty program and encouraging participation.

In 2018, they became the Contracting Manager UK and Eastern Europe at MisterFly, responsible for reaching out to hotels and negotiating partnerships for flash sales campaigns.

Afterward, they worked as an Account Helpdesk Agent at IWG plc for a few months before joining C.H. Robinson as an Account Representative in 2019.

Currently, Jonathan is a Customer Success Manger-English at Netrivals, where they maintain a deep understanding of the platform and drives customer adoption and retention through proactive risk mitigation and best practices implementation.

Jonathan Jones obtained a Master's degree in Business Administration and Management, General from Universidad de La Salle Bajío, A.C. Jonathan completed their degree between 2000 and 2004. In addition to their degree, they have obtained several certifications, including "How to Rock an Interview," "How to Stand Out," and "Leading with Empathy." These certifications were obtained in March 2022 from LinkedIn.