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Dana Cross serves as the Chief Operating Officer at netQ NZ since March 2024, bringing extensive experience in operational management across various sectors. Prior roles include Operations Performance Delivery Manager at Auckland Airport and Principal Advisor at NZ Police. Notably, Dana held multiple leadership positions at Chorus NZ Limited from 2013 to 2019, spearheading initiatives in customer support, billing, and program management, significantly enhancing customer experience and operational efficiency. Key achievements include implementing improved customer interaction strategies, managing a successful billing system transition, and driving process improvements across teams. Dana's educational background includes attendance at Kaipara College.