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Heather Walton is a dedicated customer service professional with extensive experience in client support and team leadership. Currently serving as a Senior Customer Service Administrator at Netlogix since June 2021, Heather assists clients with transportation logistics, investigates delivery issues, and communicates updates and new estimated times of arrival. Prior to this role, Heather worked as a Customer Service Team Lead at PROBE GROUP LTD from August 2019 to June 2021, where promotion through four phone departments culminated in a leadership position on the Australian Taxation Office Campaign.