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Scott D. has a significant amount of work experience in various roles within the technology and customer service industries. Scott worked as Vice President of Service Delivery at Netgate from February 2017 to present, where they led sales, support, and customer success teams. Before that, they were the Director of Customer Experience at Netgate from October 2013 to February 2017, overseeing customer strategy and growth initiatives. Prior to working at Netgate, Scott was the NOC Manager at Trion Worlds from August 2010 to May 2013, where they managed a team of 19 staff and oversaw network operations and performance management. From December 2009 to July 2010, they served as the Manager of Compliance Operations at Trustwave, leading strategic planning efforts for the customer care function. Scott also held the position of Manager of Customer Care Operations at Time Warner Cable from June 2001 to March 2009, where they built and managed a sales and support operations center. Earlier in their career, they worked as a Network Engineer at Wayport, a Senior Test Analyst at Dell Computer Corporation, and a Manager of Services Operations at UUNET Technologies. Scott began their career as a Support Specialist at Dell Computer Corporation, where they worked from October 1992 to July 1996.

Scott D. attended J. Frank Dobie High School from 1985 to 1989. Scott then went on to pursue a Bachelor of Science degree in Business Administration and Management, General at Purdue Global, graduating in 2007. Later, from 2007 to 2009, they obtained an MBA in International Business from Norwich University.