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Tyler Kemp has extensive experience in customer service and team leadership, currently serving as the Service Delivery Director and Customer Service Team Lead at Netfor, Inc. since March 2019. In this role, Tyler oversees a team of agents responsible for managing phone calls for various clients. Previously, Tyler worked as a Customer Service Representative at Netfor, handling phone calls and web cases, and served as a Test Center Administrator at Prometric from June 2016 to March 2019.