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Felicity R. has extensive experience in customer service and technical support, currently serving as a Field Service Coordinator at Netfor, Inc. since March 2021, where responsibilities include assisting clients with technical issues and problem-solving in a fast-paced environment. Prior to this role, Felicity worked as a Customer Service Representative at Spectrum and held various positions at 24-7 Intouch, where duties involved coaching agents, quality assurance, and managing customer interactions across multiple platforms. Early career experience includes a Stock Clerk position at Walmart. Felicity holds a Bachelor's Degree in Graphic Design from Sanford-Brown College Online and a diploma in Computer Installation and Repair Technology from Star Technical Institute.