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Roman S. has extensive experience in customer experience and operational excellence, having held significant roles at various prominent companies. At Netflix, Roman S. served as Customer Experience Manager. Roman S. worked as Head of Operational Excellence (Customer Care) at GetYourGuide and as an External Consultant for Product & User Experience at HYRE. Additionally, Roman S. was the Head of Shared Service Center (Europe) at Delivery Hero SE and served as Operations Manager at Teleperformance Portugal, showcasing a strong background in managing customer service operations and enhancing user experience.