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Dekyi Boorsma serves as the Director of Customer Service for Europe, the Middle-East, and Africa at Netflix, overseeing customer care for approximately 90 million customers across various partners, sites, and channels. Prior experience includes leadership roles at Time Inc. International Fulfilment Services as Head of Atlantic Operations and Time Warner Publishing as Head of Customer Service & Operations, where strategic execution and continuous improvement were key focuses. Additional roles involved client relations management and project leadership in several organizations, including TW4 and the University of Groningen. Dekyi Boorsma holds an Executive MBA from Quantic School of Business and Technology, a MA in History from the University of Amsterdam, and degrees in American Studies and English Language and Literature from the University of Groningen.