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Roberto Barrera has extensive experience in customer support and engineering planning within the petrochemical industry. Currently serving as a Customer Support Coordinator and Customer Help Desk Manager at Netdata Innovation Center since January 2017, Roberto oversees customer service processes, ensuring compliance with internal procedures and key performance indicators. Prior to this role, Roberto held various engineering planning positions, including at Servicios Venezolanos de Ingeniería C.A. and Técnicos Especialista C.A., where responsibilities included planning maintenance operations and managing material procurement for plant shutdowns. Roberto holds a degree in Industrial Engineering from Universidad Rafael Belloso Chacín, awarded in 2012.