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Javier Parra Diaz serves as a Customer Operations Manager at Netdata Cybersecurity since August 2021, where responsibilities include developing customer service policies, managing the customer service team, establishing customer relationships, and analyzing feedback for improvements. Prior experience encompasses roles at ProCibernética from June 2012 to August 2021, including positions as Senior Service Delivery Engineer and Service Delivery Manager, as well as at Ingeniero de Seguridad Informatica, focusing on the implementation of cybersecurity services. Javier holds an MBA from Universidad Sergio Arboleda, a specialization in Cybersecurity from Universidad Nacional Abierta y a Distancia, a Systems Engineering degree with a focus on cybersecurity from the same institution, and various technical diplomas from Servicio Nacional de Aprendizaje.