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Lucas Chao possesses extensive experience in customer care and account management within the technology and media sectors. Currently serving as a Junior Customer Care Manager at NetBase Quid since March 2021, Lucas is instrumental in utilizing advanced artificial intelligence solutions to enable clients, including notable partners such as T-Mobile and Microsoft, to make informed decisions based on comprehensive data analysis. Prior roles include Customer Success Manager at Appier, where Lucas focused on solving complex business problems through AI; Planning Manager at Publicis Groupe, optimizing advertising campaigns; and Sales Manager at Yahoo, managing key customer accounts. Lucas began a career in account management as a Section Chief at dentsu X, contributing to media planning efforts, and started as a Digital Senior Account Executive at United Communications Group, maintaining client relationships. Educationally, Lucas holds a Bachelor’s degree in Mass Communication from Fu Jen Catholic University.