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Jennifer E. is a seasoned professional in customer care and marketing, currently serving as the Senior Manager of Customer Care at Quid since April 2013, where leadership of a global team and management of escalated client issues are key responsibilities. Prior to this role, Jennifer held the position of Senior Customer Success Manager at NetBase, coaching global clients such as Coca-Cola and Disney on social media analytics integration. Jennifer's diverse background includes marketing roles at UP tv and Comcast, as well as research positions at WGBH and Omnicom Group, showcasing expertise in campaign management, market research, and client engagement. Jennifer holds an M.S. in Integrated Marketing Communication from Florida State University and a B.S. in Communications from the University of North Florida.