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Bastien Rosec is a seasoned professional with a diverse background in technical support and communication. Currently serving as Customer Technical Support at Netatmo since April 2020, Bastien handles user inquiries globally, escalates incidents to engineering teams, oversees product returns and repairs, and contributes to dynamic content on the Zendesk platform. Prior experience includes a role as Technical Expert at Apple from June 2013 to April 2020, where Bastien specialized in diagnosing and repairing various Apple devices and explaining technical issues. Previous roles in visual communication, including positions at the Département des Yvelines and Ville de Paris, supplemented expertise in web and print design. Bastien is educated in multimedia graphics, having obtained a degree from Ecole de formation CEFIAC and a degree from Université Paris-Est Créteil (UPEC).