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Rachel Clarke has worked in the IT industry since 2001. Rachel began their career at IBM, where they held the role of Shift Team Lead for Cloud End User Support Services, Backup Team Lead for Distributed Operations Support, Ebusiness Help Desk Support Specialist, and Sears Help Desk Support Specialist. In these roles, they provided technical support, managed day to day operations, oversaw problem determination, customer communication, change activity, and systems monitoring services, and provided extensive customer support through monitoring incoming tickets and phone calls. In 2018, they moved to Net Friends, where they held the roles of Services Manager and Team Lead.

Rachel Clarke attended East Carolina University from 1996 to 1999 where they earned a Bachelor of Science (B.S.) degree in Communication and Media Studies.