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Laura Monari possesses extensive experience in customer experience and sales support management, having held key positions at Nestlé Nespresso SA and Tetra Pak. At Nestlé Nespresso SA, Laura serves as the Global Customer Service Manager B2B, while at Tetra Pak, roles have included Manager of Sales Support & Operation Excellence and Head of Customer Experience. Earlier experience encompasses project management in customer experience and relationship management. Laura's career began at CIMA SpA as an Export Key Account Manager. Educational credentials include a Master's degree in Language Interpretation and Translation from Università degli Studi di Trieste and a high school diploma from Liceo Classico L.A. Muratori Modena.