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Rajat Dharmadhikary is a Customer Success Manager at Nephos Technologies since September 2022, leading a managed services portfolio focused on Data Governance as a Service (DGaaS), where organizational restructuring improved service delivery transparency and client trust. Prior experience includes over a decade as a Program Manager at Infosys Ltd, overseeing distributed teams and enhancing business processes for diverse clients across the US, UK, and India. Rajat also served as a Senior Network Engineer at Tech Mahindra, managing a team while reforming incident management, and as a System Support Engineer at Nokia, optimizing GSM network performance. Early career roles include private tutoring and student mentoring during academic studies at Queen Mary University of London, where Rajat earned a Master of Science in Telecommunications Engineering. Rajat holds a Bachelor of Engineering in Electronics Engineering from Nagpur University.