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Vincent MALECOT is an experienced professional with a strong background in customer relations and project management. Currently serving as the Responsable du Centre de Relation Clients at NEOTOA since December 2020, Vincent previously held various leadership roles at AVEM, where responsibilities included managing e-commerce tele-sales and technical assistance units. Vincent's extensive experience at Canal+ from 2007 to 2016 includes positions as Chef de Projets Service Clients and Responsable d'équipe Service Clients, focusing on subscriber satisfaction, project execution, team management, and performance optimization across various departments. Vincent holds a BTS in Force de Vente from AFOREM.