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Amanda Genovesi has extensive experience in player support and customer service, currently serving as the Associate Director of Player Support Operations at NeoPollard Interactive since March 2020, after advancing through the roles of Senior Manager and Player Support Manager. Prior to this, Amanda spent nearly eleven years at Diplomat, where positions included Senior Manager of the Contact Center and Call Center Operations Manager, as well as roles in customer service. This career trajectory showcases Amanda's strong leadership and operational management skills within the customer support industry.